I am very passionate about Microsoft Power Automate, having been in IT since 2001, I have always been interested in business processes and customer support. I am a visual learner and when I first came across this Office 365 product, it was like Microsoft had developed a product with me in mind. This led me to start writing my own blog and now I want to be able to share the micro and macro uses that this product can provide by empowering others to use it to its full potential. I pride myself on exceptional customer service and this has been shown in all the roles I have worked in: 10 years at the BBC, 7 years at Amazon Prime Video and then at VolkerWessels UK where I recently helped train 80 graduates at a Digital Skills Lab development day. I also provide ad hoc training sessions in person and remotely.