20 years’ project and team leadership.
Engaged in over 100 enterprise Microsoft Dynamics 365 (CRM) software implementations. Have unique experience from many diverse industry sectors; high technology, government, distribution, wealth management, reinsurance, telecommunications, professional services, non-profit and associations.
Leading subject matter expert for Microsoft Dynamics 365 (CRM) solutions since v1.0 (2003). Skilled in development of CRM configurations, customizations, portals, plug-ins and integrations. For example, customized single CRM/ADX portal to integrate with multiple payment gateway accounts and client specific pricing.
Founded and managed a successful software implementation business for 7 years. Implemented best practices for project management, resource tracking and corporate knowledge retention. Provided niche expertise for Dynamics CRM for other Microsoft partners.
Take a methodical approach, following best practices of project management with a focus on the traceability from requirement to deployment, delivering a solution to satisfy the original need. To ensure no misaligned expectations, work with team to ensure continuity and communication project management standards.
Implement detailed processes and methodologies for custom solution design, development, testing and deployment. Improved turn-around on deployment of bug fixes from weeks to days by using source control repositories, branching and continuous integration.
Success in navigating the concurrent barriers of collaboration between multiple vendors, client teams, workflow, business and communication practices and change management. Took over and turned around failed or failing implementations to completion.